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Extraordinary Associate of the Month April 2015: Lauren Carr
By West Music Company
4/1/2015 2:06:00 PM
Since Lauren joined our team, she has been adaptable and willing to fulfill many different roles within the company. She helped the West Music Coralville repair shop with stock repairs and helped West Music Quad Cities when they needed additional help. She has also helped with bench testing and training of new technicians. Basically, she is a rock star! She has a great rapport with her customers and always keeps their needs in mind.

She is the go-to person in our shop when something needs to be done, even coming in on the occasional Saturday if the need arises. She does a great job at flute shows interacting with the customers and with our dealers over the phone as well. Last but not least, we enjoy her trademark brand of humor!

Thanks, Lauren, for all that you do!

- As told by Tonya Wegner, Flute Authority Repair Shop Manager

Praise for Lauren from a Miyazawa Flute customer:
Dear Miyazawa,
This letter is in regard to your flute technician, Lauren Carr. It is imperative that you are aware of such a wonderful ambassador of your product. My daughter had a pressing live audition in Miami in less than a week and she interfaced with Lauren to have this rush done. Lauren was so accommodating and professional and truly felt the need to get this job done perfectly and have it returned to my daughter before her flight. She made sure that the flute was absolutely functional and had a beautiful tone and when my daughter received it, she said it played ‘like butter’ and was overjoyed to have her flute back and sounding amazing, that I am assured of her success with her audition. You are fortunate to have Lauren as an employee and representative of your company.

Tags: Lauren Carr, flute authority, repair
Categories: West Music Coralville, Company Culture, Extraordinary Associate of the Month
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