"You know the adage about customers always being right? Sofia lives and breathes that motto. She works incredibly well with our face-to-face customers and always strives to make every customer’s experience at West Music both memorable and worthwhile. Towards that end, Sofie takes extra time to visit with children who come into our store with their parents. Our customers feel valued in her presence as she takes the time to get to know them and call them by name. In fact, Sofia is a rock-star about building customer - client relations.
She’s our hero when it comes to ukuleles, showing our customers how easy the uke is to play. Sofia has mastered the simple tune, “Twinkle, Twinkle Little Star,” as she practices the song over and over every day for anyone willing to listen. She’s a problem solver, a team player, a customer-relations
queen, and our hero."
As told by John Williams, Store Manager at West Music Cedar Falls