Whenever any of the West Music catalog team goes to a convention during the school year or an Orff, Kodály, or World Music Drumming workshop in the summer, inevitably a teacher or university professor asks if Jeanna will be there too. This is because she is the one who these people have emailed or talked with before the event about what products and services West Music has to offer and how we may help their program or course to succeed.
She then in turn works with the general music teachers at workshops or conventions to help them place an order or ask about a price or find out if certain materials or instruments will be available at the event. Then after any given event, Jeanna’s the one to make sure their order or invoice is properly entered or that their backorder has shipped. She communicates with educators if there are any further questions. Jeanna really is the one who makes the rest of us look good before and after each event by providing extraordinary customer service all year long! No wonder they want to meet her!
Thank you Jeanna for all you do!