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Extraordinary Associate of the Month July 2016: Ryan Seaba
By West Music Company
8/26/2016 8:00:00 AM
We are happy to announce Ryan Seaba as our West Music July 2016 Associate of the Month! Ryan’s hard work this past summer has not gone unnoticed.

As a Customer Service Representative in our General Music department, Ryan works with our customers on a daily basis. His recent follow-through on an order caught the attention of the customer. Ryan was processing web orders and noticed back-toback duplicate orders by the same customer. He reached out to the customer to verify and followed up with tracking information. He received the following response: “Thank you for contacting me Ryan. No, it was unintentional and I appreciate that you cancelled the second order. I will remember this kindness. The gathering drum arrived today and we love it! We’re using it in our dance studio and I’m confident that it will bring a lot of smile. Thank you for your excellent customer service!”
Dionne, Happy Customer

Ryan has also recently begun recording our monthly Messages on Hold, for both the General Music division and our retail locations. He has worked back and forth between IT and the Marketing department to understand his new responsibilities. “Since Ryan assumed the role of “Voice of West Music” last month, and now handles recording our Message on Hold, he has executed his role over and above, by not only recording beautiful voiceovers from the scripts, but adding his own originally composed music covering many different genres. Thanks Ryan for your terrific and unique contribution to your role as Voice of West Music!”
As told by Lisa Lafler,
Director of Marketing

Congratulations, Ryan! Keep up the fantastic work andthank you for all you do.



Tags: extraordinary associate of the month, ryan seaba, customer service
Categories: Company Culture, Extraordinary Associate of the Month
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