We're here to help!
1-800-397-9378
Call for suggestions or assistance
Home > The West Music Blog > Extraordinary Associate of the Month June 2015: Back Order Ninjas
The West Music Blog
The West Music Blog presents articles, press releases and other information of interest to our local and worldwide customers.

The West Music Blog


Subscribe
Extraordinary Associate of the Month June 2015: Back Order Ninjas
By West Music Company
8/1/2015 10:00:00 AM
Deftly scaling stacks of paper. Stealthily noting orders with more complete information. Swiftly calling customers with helpful information. Skillfully reducing the number of orders with out-of-stock items by over 50%! Who are these crusaders for happier customers? The West Music Back Order Ninjas!

The team, comprised of ninjas Mark Johnson and Tianna Streeter, with mission critical assistance and leadership by Alex Adams was formed in May, and was presented with a significant set of challenges: to identify back order situations early, keep our customers informed as to their order status and empower them to make decisions about their back ordered items, identify possible substitutions or other vendor options, and reduce the overall number of back ordered items due to better communication, reporting, and planning.

Since beginning their mission, the team has met weekly to identify and implement new procedures, determine gaps in our reporting, and collaborate on customerfriendly solutions. Mark has contacted 40-50 customers each week, resulting in around 15 resolved orders weekly. Tianna has spent time identifying and testing scenarios that can lead to “hidden” back orders, to help us understand where and why we were missing information. The number of orders with back ordered items was at 250 when the team began. The number is now at 113 and continues to fall!

The efforts have led to an update in our inventory control system to include a module called “Critical Need,” to forecast items that will be out-of-stock based on current sales trends. This enhancement will allow the Merchandise Managers better visibility as to an item’s demand. As a result of their work, the Merchandise Management and Customer Service teams have a better understanding of all of the issues around back orders and are able to collaborate on solutions to greatly enhance our customers’ experience.

Congratulations to Mark, Tianna, and Alex on a job well done!

- As told by Melissa Blum, Director of National Sales & Service/Vice President and Deb Hide, Director of Merchandise Management

Currently rated 0 by 0 people

Tags: extraordinary associate of the month, associate of the month, back order ninjas,
Categories: Company Culture
Bookmark and Share

Comments:

No Comments have been submitted.

   
 
Write your own comment
 
  Your name (required):  
   
  Your email address (required):  
     
  Your website address (optional):  
   
  Submit a Picture No larger than 250kb (optional):  
   
  Submit a video via URL (optional):  
   
  Your comments (required):  
   
   
 
Text From Image:
 
   
 

The West Music Blog presents articles, press releases and other information of interest to our local and wordwide customers.

Include comments
Categories
Mariachi (11)
Live Sound, Recording & Software (5)
Music Advocacy (50)
Music Education (91)
piano (2)
Band & Orchestra (75)
Classroom Furniture & Equipment (13)
Company Culture (70)
Conservatory (319)
Contests (11)
Pianos, Digital Pianos & Keyboards (21)
Drums & Percussion (27)
Extraordinary Associate of the Month (41)
Guitars & Folk (34)
Kids & Movement (25)
Live Sound & DJ (9)
Music Therapy (55)
Music, Books & Resources (63)
Orff (16)
Press Releases (13)
Recorders (16)
Recording & Software (8)
West Music Cedar Falls (62)
West Music Coralville (137)
West Music Decorah (2)
West Music Marion (99)
West Music Piano Gallery (47)
West Music Quad Cities (76)
West Music Dubuque (1)
 
Recent Posts
Extraordinary Associates of the Month November 2016: PASIC Crew
  Comments: 0
  Rating: 0 / 0
7 Tips for Practicing over Winter Break
  Comments: 0
  Rating: 0 / 0
Urbandale December 2016 Musician of the Month: Charlie LaCroix
  Comments: 0
  Rating: 0 / 0
Cedar Rapids December 2016 Musician of the Month: Lauren Miller
  Comments: 0
  Rating: 0 / 0
Cedar Falls December 2016 Musician of the Month: Emma Schaffer
  Comments: 0
  Rating: 0 / 0
Coralville December 2016 Teacher Feature: Caleb Lambert
  Comments: 0
  Rating: 0 / 0
Coralville December 2016 Musician of the Month: Carly Ephraim
  Comments: 0
  Rating: 0 / 0
10 Holiday Gifts That Your Kids Will Love
  Comments: 0
  Rating: 0 / 0
Cedar Rapids November 2016 Teacher Feature: Ryan Swedean
  Comments: 0
  Rating: 0 / 0
Quad Cities November 2016 Teacher Feature: Merit Ringberg
  Comments: 0
  Rating: 0 / 0
 
Recent Comments
West Music and Music Therapy Ed Social Media Contest (6)
Ryan West wrote: Hey all-
We are working on the comments and mak... [More]
West Music and Music Therapy Ed Social Media Contest (6)
Kerry Cornelius wrote: Twitter: @songsforsuccess
Instagram: songsfors... [More]
West Music and Music Therapy Ed Social Media Contest (6)
Darcy Perez wrote: West is Best! If I win, I'll get more sound shape... [More]
West Music and Music Therapy Ed Social Media Contest (6)
Mike LimBybliw wrote: I Mike LimBybliw, of sound mind and body, plan to ... [More]
West Music and Music Therapy Ed Social Media Contest (6)
Sara DePaoli wrote: This is such a fun idea! I'm in!

Here are ... [More]
West Music and Music Therapy Ed Social Media Contest (6)
Carly Litvik wrote: I am planning on entering the #WestistheBest conte... [More]
"It's Time For Discriminate Listening!" Lynn Kleiner Talks Recorder Quality (1)
Michael Bresler wrote: Absolutely! After 40 years of experience, I hearti... [More]
Coralville November Musician of the Month: Grace Huber (1)
Morgan wrote: atta kid Grace... [More]
Coralville September 2013 Musician of the Month: Nathan Stone (1)
Valerie McNally wrote: Congratulations, Nathan! You work hard and it is ... [More]
Urbandale Piano Gallery August 2013 Musician of the Month: Jonathan Ruth (1)
Joe wrote: Nice job Jon James!... [More]
 
Authors
Abbigayle M. Hicks (1)
Amanda Hazelett (8)
Amy Huston (1)
Ann Eisen, Sneaky Snake Publications, LLC (1)
Anne Carley (1)
Artie Almeida (1)
Author: West Music Conservatory (1)
Benjamin Coelho (1)
Cathi Dorr (1)
Cindy Weber (1)
Dan Ehl (The Kalona News) (1)
Dan Jacobi (8)
Deanna Swoboda (1)
Debbie Yarrow (1)
Denise Gagne (1)
Don Muro (1)
Doug Ducey (8)
Doug Goodkin (1)
Dr. Donna Emmanuel (1)
Emilia, MT-BC (4)
Erin, MT-BC (3)
Gavin Wright (2)
Griff Gall and Paul Weller (1)
Janet Stephens (1)
Jeff Taylor (1)
Jennifer Winegarden (8)
Jerry Zinn (1)
Jim Solomon (1)
Joanie Mercy (2)
John Feldman (2)
John Waltz (2)
Jom Van Gelder (1)
Jon Baumgartner (1)
Jordan Wagner (24)
Judy Pine (6)
Kalani Das (1)
Katey, MT-BC (5)
Kathy Bohstedt (2)
Kelly Klemz (1)
Kelly McNichols (1)
Kirk Davis (1)
Kyle Ware (6)
Kyle, MA, MT-BC (2)
Laura Fehr (1)
Lea Ann Huegel (8)
Lindsey - MA, MT-BC, NMT (6)
Lisa Bost-Sandberg (1)
Lisa Sullivan (1)
Lorna, MT-BC (2)
Lucy , MT-BC (1)
Lucy Schipper (2)
Mark Nicolay (1)
Maureen Butler (1)
Melissa Blum (5)
Melissa Raap (5)
Morgan, MT-BC (1)
Nick Janssen (9)
Paige Schneweis (9)
Patrick Downing (1)
Peter Hart (5)
Rachel Federman Morales & Joel Shwartz (1)
Rachel, MT-BC (1)
Randy Hargis (2)
Robbin L Marcus (1)
Roger Sams (1)
Rosemary, MT-BC (4)
Ruben Newell (2)
Ryan West (1)
Sam Marchuk - West Music Education Consultant (2)
Sandy Lantz & Gretchen Wahlberg (1)
Sanna Longden (1)
Sara Roth (1)
Sara Volz (1)
Scott Sandberg (2)
Shannon Price (2)
Sharon Burch (1)
Sol Weber (1)
Staff Music Therapist (3)
Stephanie, MT-BC (1)
Teresa Heitman (3)
Tim Wiegand (1)
Valerie Johnson (8)
Valerie Johnson and Rod Pierson (1)
West Music (12)
West Music Cedar Falls (14)
West Music Company (271)
West Music Conservatory (183)
West Music Coralville (26)
West Music Mariachi (2)
West Music Marion (13)
West Music Ottumwa (2)
West Music Piano Gallery (9)
West Music Quad Cities (13)
 
Archive
2016
 December (7)
 November (7)
 October (3)
 September (4)
 August (5)
 July (8)
 June (9)
 May (8)
 April (8)
 March (10)
 February (15)
 January (10)
 
2015
 December (10)
 November (8)
 October (8)
 September (11)
 August (14)
 July (15)
 June (19)
 May (18)
 April (16)
 March (11)
 February (15)
 January (7)
 
 
Blog Roll
Rhythm For Good
 



McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
Buy BoardAdopt a ClassroomReverbClass WalletEbay
NAMM Believe in MusicNational Association for Music EducationNAMM Top DealersMusic Inc Mag Retail Excellence AwardHoopla Now Four Time WinnerIowa's Creative Cooridor
Current DMA Code: '501'