Whether face to face in the store, out on location, working the phone or feverishly typing on his computer keyboard, Patrick exemplifies true professionalism! He has quickly become the face of West Music Quad Cities piano division and works tirelessly to provide total customer satisfaction in each and every engagement.
Patrick’s vast product knowledge, keyboard talents, procedural proficiency, attention to detail, and “can do” attitude, delivers exceptional customer service in every single customer interaction. He expresses the same commitment from assisting one of his many regional piano teachers in selecting the perfect method book for a new student, to an institutional client selecting their next Yamaha Clavinova or Steinway grand piano!
Patrick has built a large community of piano educators, professional players, institutional leaders, students, parents and inspiring musicians and serves them all with complete integrity! He continuously exemplifies our core values through his advocating of music education, building of meaningful relationships and cultivating community! With an infectious smile, robust laugh, wittiness, charm and charisma, Patrick is quick to unleash one of his many impersonations or share a new joke with his coworkers to lighten their day and instantly put a smile on their face!
In my short tenure of managing the Moline location, it’s become clear to me, Patrick truly loves what he does! He demonstrates it each and every day through his actions, words, encouragement, and commitment to serve the Quad Cities music, music education and business community and well as his alma mater WIU!
As told by Ryan West,
Senior Vice President