Home Contacts
Contacts
Customer Service for Online Orders

Get help with online orders, order status, billing, shipping, and other order related questions.

Call: 1-800-397-9378 or Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Mail or Fax an Order

Mail orders to:
West Music Company
P.O. Box 5521
Coralville, IA 52241

Fax orders to: 1-888-470-3942

Instrument Rental and Lease Contact

Do you have a question about an on-line rental or lease you've submitted for a band or orchestra instrument? Would you like more information about our rental / lease program in IA and IL? We're happy to answer your questions.

Call: 1-800-373-2000

Bid Requests

Bid requests may be submitted in writing via email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , fax 1-888-470-3942 or mail PO Box 5521, Coralville, IA 52241. Please include the following information with your request:

  • Contact name
  • Bill-to name and address
  • Ship-to name and address (if different than Bill-to)
  • Phone/fax numbers/email address
  • Product descriptions and/or item #s and quantities
  • Deadline - bid processing takes 1-2 weeks, but if a specific timeline exists please notify us and we will try to meet it
  • Please note on the fax/email/mail request that it is a "request for bid/quotation" and "not an order"

West Music would like to be on your School’s bid list  for like products as you’ll see in this website.  Contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Lesson Expert

Have a question about our lesson programs? This is your place to get in contact with a West Music Lesson Expert. Or click ON-LINE LESSON SIGN-UP SYSTEM if you'd like to sign-up for lessons right now!

Call: 1-800-373-2000

Technical Support

We want your experience to be perfect every time you visit our website. If there is anything we can do to make your experience better, or if we're doing something you'd like to see more of, let us know here!

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Question about a trumpet
written by Kelly Oelmann, September 04, 2009
I have a TriStar Trumpet that I am trying to get more information on. It is silver and was made in India. The serial number on the instrument is 03720031. I would like to know more about the instrument and how much it would be worth. There are zero dents or scratches in it and it playing perfectly. Thanks.
...
written by Rod, September 08, 2009
Thanks for visiting, Kelly. What I can tell you is the trumpet you mention is worth about $70-$150. It may be difficult to repair down the road with parts not being available.
General music teacher for Martinsville City Public Schools (K-5)
written by Merilyn Bremner, September 17, 2009
I need a tympani head for a 14 inch Studio 49 rotary tympani. I don't see one in your catalog, and I'm unable to get one through my local music store. Can you help me?
...
written by Peggy, September 21, 2009
Yes, we can special order replacement heads for Studio 49 Rotary timpani. Please call us at 1-800-397-9378 with the Model number of your timpani and information about the age of the instrument so that the correct head can be ordered. Special orders may take 4-8 weeks to get in stock. Thank you or your question!
Music Teacher
written by Jonathon P. Lawrence, September 29, 2009
My school is intereseted in purchasing Orff instruments for our music program. Is the sale for the set of 15 Orff instruments for $3969.40 still valid?
broken piano key
written by Chris, September 30, 2009
The wooden piano hammer arm is broken. The break is a little jagged, and I was wondering what the cost of repair would be. If it matters, it's the Ab below middle C. Thanks.
Repairing a Piano Hammer Shank
written by Matt M., October 02, 2009
Thanks for your question! It sounds like a broken hammer shank. If it's splintered down the grain, we may be able to repair it on site, which is a flat fee, plus mileage cost. If it's snapped perpendicular to the shank, we would have to replace the shank, which may require a new one and time in the shop. That's a little more, including mileage. We would need to know location of the piano, make, and model to give accurate pricing. You can call Matt at 319.351.2000 or 800.373.2000, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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