There are four easy ways to order from West Music. Please choose one of the following:

• Phone: Call our Nationwide Toll Free Line 1-800-397-9378 (local line 319-351-0482) between 8:00 am and 5:00 pm Central Time, Monday - Friday.
• Web: Order at any time online at www.westmusic.com.
• Fax: Fax to our Nationwide Toll Free Line 1-888-470-3942 (local line 319-351-6124)
• Mail: Mail your order to:
  West Music Catalog
  P.O. Box 5521
  Coralville, IA 52241

Note: All orders must include an address and telephone number for the billing and shipping addresses.



School/Institution/Business orders must be accompanied by a credit card number, check, purchase order, purchase order number or gift certificate. If paying by purchase order, all accounts are subject to credit approval. The total balance of the invoice is due within 30 days of the invoice date. If you account becomes past due, you will be charged a 1.8% late fee per month. If your account becomes past due by 90 days, service to your account will be suspended and legal action taken. Orders must specify if payment will be made on partial shipments. If this information is not provided, a partial shipment will be sent and prompt payment will be expected. Backordered items will be invoiced and shipped separately. Orders paid by check must include a single check made out to West Music. We cannot accept multiple checks from students to be applied to an order.

Note: All orders must include an address and telephone number for your billing and shipping addresses.

Click here to download an order form.

West Music works with many vendors and can often special order items that are not advertised in our catalog or website. These items are considered special order items and are subject to a 20% restocking fee if returned. Please call us at 1-800-397-9378 or email service@westmusic.com.

Requests for special order items can take 24-48 hours for us to confirm availability with our vendors.

We are happy to process your international order. We are currently working on an international shipping table for online international orders. In the meantime, please email service@westmusic.com to inquire about international charges, as rates and regulations vary.

West Music is proud to use UPS and USPS for order fulfillment. With the busy holiday season there are some modifications to regular business hours and shipping schedules. See below for more information.

November

Wednesday, November 23

• Normal Pickup and Delivery
• Expedited orders placed by 2 pm CST will be delivered Monday, Nov. 28
• Next Day orders placed by 2 pm CST will be delivered Friday, Nov. 25

Thursday, November 24 (Thanksgiving Day)

• West Music Offices Closed
• No Pick Up or Delivery

Friday, November 25

• No Standard pickup or delivery
• Expedited and Next Day orders have regular pickup and delivery

December

Friday, December 16

• Last day to order for Standard shipments to arrive by Christmas

Tuesday, December 20

• Last day for orders placed by 2 pm CST to ship Expedited to arrive by Christmas

Wednesday, December 21

• Last day for orders placed by 2 pm CST to ship Next Day to arrive by Christmas

Thursday, December 22

• Normal Pickup and Delivery
• Next Day orders placed by 2 pm CST will be delivered Friday, Dec. 23
• Expedited orders placed by 2 pm CST delivered Tuesday, Dec. 27

Friday, December 23

• Normal Pickup and Delivery
• Next Day orders placed by 2 pm CST delivered Tuesday, Dec 27
• Expedited orders placed by 2 pm CST delivered Wednesday, Dec. 28

Monday, December 26

• No Pick Up or Delivery

Thursday, December 29

• Regular pickup and delivery
• Next Day orders placed by 2 pm CST delivered Friday, Dec 30
• Expedited orders placed by 2 pm CST delivered Tuesday, Jan. 3

Friday, December 30

• Normal Pickup and delivery
• Next Day orders placed by 2 pm CST delivered Tuesday, Jan. 3
• Expedited orders placed by 2 pm CST delivered Wednesday, Jan. 4

January

Monday, January 2

• No Pickup or Delivery

When you place an order on our website, West Music sends an automatic email confirmation notifying you that we have received your order. This confirmation is sent from service@westmusic.com.

If you do not receive an order confirmation, please check your junk mail or spam folder.

Orders sent to us by postal mail or fax do not automatically receive an order confirmation unless it is requested on the order.

If you would like to confirm a mailed order or faxed order, please clearly state that you are "confirming a previously placed order" in your correspondence. In the absence of this clarification, your order may be duplicated and you will be responsible for all shipping charges and return of merchandise.



Shipping rates are determined by the subtotal dollar amount of the order. Rates for Standard , Expedited, and Next Day Air for shipments within the United States, APO/FPO, and US Territories are listed below.

Express shipping orders must be placed by 2:00 p.m. CST to assure shipment the same day. Express orders placed after 2:00 p.m. CST will ship the following business day.



We accept Visa, MasterCard, Discover, American Express, Paypal, Personal Checks, Gift Certificates, Money Order, and approved Institutional Purchase Orders. Make checks payable to West Music. Any returned checks will be debited from your checking account electronically for the face amount of the check plus a fee of $30 - $50 according to state law. All payments must be made in US dollars.

We will gladly accept a purchase order from institutions such as schools, churches, hospitals and businesses. If paying by purchase order, all accounts are subject to credit approval.

We can accept your purchase orders by mail, fax, internet and phone. However, please be sure to only use one method so that duplications do not occur.

For example, please do not fax your purchase order and then call and place the same order. Institutional orders are billed on open account and are due within 30 days of the invoice date.

If your account becomes past due you will be charged a 1.8% service charge per month. If your account becomes past due by 90 days, service to your account will be suspended and legal action taken.

Please contact our Accounts Receivable department at 1-800-397-9378 or service@westmusic.com if you have any questions.

West Music currently charges sales tax on orders that ship to Iowa, Illinois, North Carolina, Wisconsin, and South Dakota.

We try to clearly indicate the stock availability of all items that we sell on WestMusic.com.  If a product is in stock and ready to ship, you should see the text "In Stock, Ready To Ship".  If we have limited quantities of an item available, you may see the text "Only 1 left - Order Now!".  In this case, you may purchase in quantities greater than the supply we currently have in stock, and we will ship the backordered product to you when it becomes available.

If an item is out of stock you may see the text, "Temporarily out of stock - reserve yours today."  This text indicates that we do not currently have the item in stock however it is available for us to purchase it for you.  You are welcome to purchase an item with this stock messaging.  We will ship these backordered items to you when we have received them from our vendor suppliers.

West Music is committed to child safety and compliance with all applicable safety laws. The musical instruments, accessories, and movement props featured in our catalog and online are not toys. They are intended for use with adult supervision and are not for children under three years of age unless otherwise indicated. While our products pass applicable hazardous substance requirements, including those for lead, they are not designed for rough play. Some items may be fragile. Frequently they contain small moving parts necessary to their operation and/or are shipped in such a way as to unsuitable for use by younger children. If you have questions regarding the appropriateness of an item for a child, contact us at 1-800-397-9378 or via email at service@westmusic.com. Thank you for your understanding of this important issue.



West Music is proud to have six retail locations in Eastern Iowa and Western Illinois, and we are happy to provide in-store pick up on items that we have readily available at these locations.  By clicking on the orange "Pick Up" button, you can see item availability for that product at each of our store locations.  You can then choose one of these locations and purchase your item for pick up at this location.  You will not be charged shipping for items that are purchased with in-store pick up.

Setting up a new account is easy.  All you need to set up an account is a valid email address.  You can set up a new account when you are ready to check out or if you are just browsing.  Click on "My Account" and you will be prompted to either enter your login information or click "Continue" under the "Not Registered Yet?" section.

Just fill out your first name, last name and e-mail address, set a password, and you'll be all set.  You can then use this account when shopping in the future, or for setting up wishlists.

You can rest assured that your shopping experience at West Music is 100% safe and secure. We take every precaution to protect your sensitive information.

When our order form asks you to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best data encryption system in the industry Secure Socket Layers (SSL), provided by Thawte.

Our Privacy Policy
We are 100% committed to respecting your privacy. At various places throughout our website, you are asked to provide information. We will not sell, share, or rent your personal information to others in any way.

Your Account
You do not need to log in to use this website, although you must create an account prior to any purchase. During account creation and the order process you are required to provide personal shipping and financial information. This information is taken in a secure area, encrypted for your protection, and is not sold or shared with anyone else under any circumstances.

Email
West Music uses email to keep you informed of new products, sales and specials that we think you should know about. When you make your first order or request, your email address is added to our file and you will receive the next email update published. At the bottom of each message will be instructions on how to unsubscribe. We hope that you find value in the services we provide, and we hope to stay in touch with you using this method. Your email address is never shared with outside parties.



West Music developed Basic Beat products with the educator in mind. Basic Beat musical instruments and accessories provide a balance of quality, price, and performance and we are proud to back them up with exceptional customer service and support. If you are not fully satisfied with a Basic Beat purchase, or if there are any defects with the product within the first year, let us know. We will be happy to exchange it for a replacement item or to credit your account. All exchanges or replacements are subject to approval.

Read more about West Music's Return Policy here.

If your order has not yet been released to our warehouse for packing and shipping it may be canceled. Please call us at 1-800-397-9378 or email us at service@westmusic.com to see if your order can be canceled.

Because we try to ensure a prompt delivery of every order, most orders are processed and released within 24 to 48 hours. If you need to cancel an order, please contact us as soon as possible so we can catch it before it’s released to the warehouse for shipping.