West Music is one of the Midwest's leading retailers of musical instruments, accessories, lessons, and repair services as well as music therapy, delivery, and music education consulting. With six stores in Iowa and Western Illinois, our national education catalog, fulfillment center, and distribution network, we are proud to celebrate being in business since 1941 and over 70 years of helping people experience the power of making music.
If you are passionate about enriching people's lives through participation in music then West Music has a career opportunity for you! Our current available openings and applications guidelines are below. West Music is an equal opportunity employer.
Employment Opportunities
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West Music-Marion is seeking an independent contract teacher for clarinet/saxophone students. Teaching times are available on Wednesday and Thursday until 8:00pm, Friday until 6:00pm and Saturday until 5:00. Energetic, qualified, engaged teacher must have a bachelor’s degree in music or music education, can teach children and adults and can teach beginner through advanced level students. Send work history with at least 3 references to ahazelett@westmusic.com or to West Music 1398 Twixt Town Rd, Marion, IA 52302 to begin the interview process. All teachers are required to pass a background check. Contact Amanda Hazelett at 319-377-9100 ex. 5107 with any questions.
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West Music, Moline, IL, has an exciting career opportunity for a full-time in-store Sales Consultant. If you believe in ‘enriching people’s lives through participation in music’ then this position is for you!
The successful candidate will be customer service oriented, possess strong communication skills and be an outgoing self-starter. Desire to sell and satisfy customers in a FUN and fast paced environment a must! Most importantly, you must be passionate about developing life-long music makers.
Knowledge and/or playing experience in any or all areas of band and orchestra instruments preferred. Retail Sales background preferred. Evening and Saturday hours required.
You will be rewarded for your success with an excellent compensation and benefits package.
To apply complete an application at our store at 4305 44th Avenue, Moline, 61265 or send resume to careers@westmusic.com.
West Music is an Equal Opportunity Employer.
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West Music has an opening for a full-time Music Therapist to provide service throughout Eastern Iowa. This position requires work with interdisciplinary teams and may include presentations to educate and promote music therapy services.
Population is primarily 1:1 and group sessions with a variety of populations including (but not limited to) adults with developmental disabilities, school-aged children, hospice, hospital setting, and/or geriatrics. The primary population will be children in the schools who have music therapy listed on their Individualized Education Plans (IEPs). The ideal candidate for this position is able to work independently scheduling, providing assessments, treatment plans, and documentation in accordance with the Standards of Practice and Ethical Guidelines. At least one year of clinic practice preferred. The qualified applicant is MT-BC or eligible to take exam. Exceptional time management skills needed. Good driving record and reliable transportation a must.
Salary, Excellent benefits package available. Health insurance, paid time off, 401(k), professional fees/dues. Opportunities for attendance at National and Regional conferences possible. Area travel within a ninety mile radius required.
This position is based in Coralville, Iowa.
Send resume and cover letter to careers@westmusic.com or send application to West Music, Attn: Russ Curry, Director of Human Resources, 1212 Fifth St., Coralville, IA 52241. www.westmusic.com
West Music is an Equal Opportunity Employer.
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West Music, Coralville, Iowa is hiring for the full-time position of Merchandise Manager, Print Music/Media.
This position requires an assertive problem solver who gets things done by working with people and thrives in a fast-paced environment.
The Merchandise Manager (MM) is responsible for providing product leadership in an assigned category and for creating compelling assortments that reflect the target customer and meet all key financial results (sales, gross margin, inventory turn and GMROI). Cross-divisional relationships are imperative in this position and pro-active communication with Sales, Marketing, Accounting and Fulfillment is required.
The ideal MM will have a bachelor’s degree in music, business or related field, or equivalent experience. Candidates must have familiarity and experience with print music, media and software, as well as the retail/wholesale sales environment.
Candidates must demonstrate proficiency in Microsoft Office Suite including Excel and Word, as well as in the use of the internet. In addition, they should know how to: analyze technical data in suppliers’ proposals; be good communicators and negotiators; have solid mathematical skills; understand supply chain management; and be able to carry out financial analyses.
The MM should be an effective planner and organizer with strong decision making skills and be able to multi-task and pay attention to small details in a fast paced environment. They need resourcefulness, good judgment, and the foresight to anticipate consumer preferences and ensure product is in stock when needed. Candidates should have experience merchandising and marketing products, and be able to identify new products in the respective categories. They must be able to work independently as well as work within a team and have very strong written and verbal communication skills.
We will provide the right person with an excellent compensation and benefits package including health insurance, dental, flexible spending account, 401(k) with employer match, paid time off and more.
Must be able to pass proficiency tests in analytics and Excel. Some travel required.
To apply complete an application at West Music, 1212 5th St., Coralville, IA 52241 or send resume, cover letter and salary history to careers@westmusic.com.
West Music is an Equal Opportunity Employer.
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West Music, Marion, has an exciting career opportunity for a full-time in-store Sales Consultant. If you believe in ‘enriching people’s lives through participation in music’ then this position is for you!
The successful candidate will be customer service oriented, possess strong communication skills and be an outgoing self-starter. Desire to sell and satisfy customers in a FUN and fast paced environment a must! Most importantly, you must be passionate about developing life-long music makers.
Knowledge and/or playing experience in any or all areas of band and orchestra instruments preferred. Retail Sales background preferred. Evening and Saturday hours required.
You will be rewarded for your success with an excellent compensation and benefits package.
To apply complete an application at our store at 1398 Twixt Town, Marion or send resume to careers@westmusic.com.
West Music is an Equal Opportunity Employer.
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West Music is now hiring for the full-time position of Music Education Customer Service Representative. This position will focus on working within our National Music Education Customer Service area providing an extraordinary customer-centric service, giving general guidance to our music education customers, entering orders, processing returns, assisting customers with resolving issues, working directly with customers via phone, email, and other communications. This position requires the ability to quickly connect with people you don’t know, specifically on the phone and in written communication, be able to problem solve, and work with a high degree of accuracy and detail on multiple tasks in a fast-paced environment.
Essential tasks of this position include providing customer service and sales from all channels including phone, email, fax and web, educating customers on features, advantages and benefits of products, improving product related sales and customer satisfaction, and facilitating customer inquiries. Modifying and maintaining accurate customer information, resolving customer issues related to shipment tracking, customer returns, exchanges, related administrative tasks and more are daily requirements.
The qualified applicant for this position must be able to balance several different areas of responsibility and tasks throughout the day, have excellent computer skills, accurately process orders and resolve any issues which arise from those orders with a minimum guidance, and be very comfortable in a service and sales environment. Must have strong, demonstrable expertise in Microsoft Office Suite specifically Excel. Must have good communication and personalized customer service skills and be able to interface with West Music customers. Prior customer service or sales experience preferred. A background in general music education and understanding of basic general music instruments, programs, and resources would be very beneficial. Bachelors Degree in music education or business related field strongly preferred. Must be able to pass Excel, typing (35 wpm) and 10 key tests.
You will be rewarded for your achievements with an excellent compensation and benefits package including medical, dental, HSA, FSA and 401(k) with employer match.
To apply send resume and cover letter to careers@westmusic.com or apply at West Music, 1212 Fifth St., Coralville, IA 52241.
West Music is an Equal Opportunity Employer.
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West Music is now hiring for the full-time position of Music Education Customer Service Assistant. This position will focus on working within our Music Education Customer Service area providing support, completing administrative tasks, and working directly with customers via phone, email, and other communications. This position requires the ability to work with a high degree of accuracy and detail on multiple tasks in a fast-paced environment.
Essential tasks of this position include provide support for all customer service functions as assigned; complete customer service administrative tasks, daily completion of hand written thank you notes, online order processing, returns and filing. Additionally work directly with customers in a Customer Service Representative role taking orders, facilitating customer inquiries, modifying and maintaining accurate customer information, resolving customer issues related to shipment tracking, customer returns, exchanges, and more.
The qualified applicant for this position must be able to balance several different areas of responsibility and tasks throughout the day, accurately process orders with a minimum guidance, and accurately process electronic orders. Must have strong, demonstrable expertise in Microsoft Office Suite specifically Excel. Must be able to hand write multiple thank you notes daily. Must have good communication and personalized customer service skills and be able to interface with West Music customers. A background in music education and understanding of basic instruments would be very beneficial. Bachelors Degree in music or business related field preferred. Must be able to pass Excel, typing (35 wpm) and 10 key tests.
You will be rewarded for your achievements with an excellent compensation and benefits package including medical, dental, HSA, FSA and 401(k) with employer match.
To apply send resume and cover letter to careers@westmusic.com or apply at West Music, 1212 Fifth St., Coralville, IA 52241.
West Music is an Equal Opportunity Employer.
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West Music, Coralville, is now hiring for the full-time position Collections Specialist.
This position requires the ability to work with a high degree of accuracy and detail on multiple tasks in a fast-paced environment. Must be able to regularly interface with customers with tact and professionalism.
Work schedule is Tues- Thurs 11:00 am -8:00 pm, Friday 9:00 am-6:00 pm and Saturday 9:00 am – 5:00 pm
Essential Duties and Responsibilities include the following. Other duties may be assigned:
Customer Service
- Answer calls for Collections department
- Investigate problems that come from incoming phone calls; work with A/R staff to resolve
Maintain & Process Delinquent Accounts for Repossession
- Minimum 3 hours/35 calls a day
- Investigate problems/errors that come about from phone calls to customers, work the A/R staff to resolve.
- Set up and manage payment plans to bring default customers current.
- Prepare Right-To-Cure Notices on a weekly basis.
- Prepare repossession packets for road sales representatives weekly.
- Update and follow-up with road sales staff regarding repossessions on a weekly basis.
- Identify rental/lease accounts for ‘at home’ repossession and turnover to reclamation agent.
- Assist reclamation agent with repossessions as needed.
Support Reclamation Agent
- Process rental returns from repossessions on a weekly or as received basis
- Determine write-off accounts and prepare entries. Review with supervisor prior to processing.
- Placement of accounts with outside collection agency on a weekly basis
- Correspond with and assist outside collection agency with any problems or information they need.
- Apply misc. payments from collection agency for bad debt/back rent on a monthly or as received basis.
- Maintain West Music Bad Debt Spreadsheet, weekly
- Maintain West Music Collections Spreadsheet, monthly or as needed
- Perform credit checks to determine credit risks; determine if security deposit and/or cosigner is needed or decline.
Past Due Notices/Statements
- Print and review past due notices for retail, rental and lease customers weekly.
- Review retail, rental and lease customer statements for problems, errors monthly and correct any errors.
Maintain Returned Mail
- Maintain customer addresses with return mail for retail, rental and lease customers weekly or as received basis
The ideal candidate for this position will have a High School diploma or equivalent. One year related experience in collections or accounting or related equivalent. Must demonstrate strong verbal and written communication skills. Must be detail oriented. Must have excellent organizational skills and be able to work in a fast paced environment. Working knowledge of Microsoft Office Suite, specifically Word and Excel strongly preferred. Must be able to pass typing test (35/wpm). Strong 10-key experience required.
West Music provides a fun, challenging work environment and will reward your accuracy and loyalty with a competitive compensation and benefits package including health, dental and 401(k) with employer match.
To apply send resume, cover letter and compensation history to careers@westmusic.com or send an application to West Music, Attn: Human Resources, 1212 Fifth St., Coralville, IA 52241.
West Music is an Equal Opportunity Employer.
