We're here to help!
1-800-397-9378
Call for suggestions or assistance

Have an instrument
that needs repair?

Bring it in to one of our stores, or fill out our Instrument Repair Form, and we'll contact you to make arrangements for the repair.

West Music Instrument Repair Form

Keep your instrument
in your hand and
out of the shop!

Find out what you can do to protect your investment and make sure that it stays in the best playing condition possible by taking great advice from the West Music instrument repair staff. Browse the Instrument Maintenance Guides in our Learn and Discover area!

String Instrument Maintenance Tips

String Instrument Maintenance Tips

How to Use Your West Music Trumpet Care Kit

How to Use Your West Music Trumpet Care Kit

How to Use Your West Music Clarinet Care Kit

How to Use Your West Music Clarinet Care Kit

How to Use Your West Music Alto Sax Care Kit

How to Use Your West Music Alto Saxophone Care Kit

How to Use Your West Music Trombone Care Kit

How to Use Your West Music Trombone Care Kit

Find out the repair services available for your instrument!

Flutes and Piccolos
Clarinets
Double Reeds
Saxophones
Brass Instruments
Orchestral Strings

Band and Orchestra Instrument Repair

Bring your band or orchestra instrument to your local West Music store for a free repair estimate!West Music is home to the Midwest's largest and most experienced repair team. Our professional technicians provide superior repair work at affordable rates! Come check out one of our 5 convenient repair locations throughout Eastern Iowa and Western Illinois. Our staff of thirteen full-time technicians have a wealth of experience and would be happy to help you. If you're having any problems with your instrument or other music equipment, bring it in to one of our repair shops or give us a call.

*Please note that West Music provides fully-covered warranty repair work for band and orchestra instruments purchased through West Music. When providing warranty work for instruments purchased elsewhere, there will be an additional fee attached to cover records searches.

Coralville, Iowa Band and Orchestra Instrument Repair

Mark Fiagle

Mark FiagleMark has been with West Music since 1986. He specializes in saxophone, flute and bassoon repair and is qualified to work on all brands of Woodwind instruments.

He graduated from the University of Iowa in 1981 with a degree in Music Performance and attended Red Wing Vo-Tech in 1985-86, where he gathered experience working on both woodwind and brass instruments.

Mark enjoys traveling with his family, as well as volunteering at his church.

Mark Fiagle

Contact Information:

E-mail: mfiagle@westmusic.com
Phone: (319) 351-2000 x1251

 

Andy Taylor

Andy TaylorAndy has been trained on all woodwind and brass instruments and specializes in woodwinds, clarinets, oboes, flutes, and piccolos.

He graduated from Minnesota State College - Southeast Technical in Red Wing Minnesota in 1995, and has been at West Music ever since.

He's had a number of memorable "repair moments," including an emergency repair for the Lincoln Center jazz band.

Andy Taylor

Contact Information:

E-mail: ataylor@westmusic.com
Phone: (319) 351-2000 x1252

 

Dave Holzhammer

Dave HolzhammerDave has been with West Music since 1982. He started in the shipping department and moved pianos, but transitioned into an apprenticeship program with then repair technician, Burt Bonebreak. Since 1986, Dave has been a West Music brass technician, specializing in trumpets, trombones, French horns, and tubas. He has extensive experience in dent removal and soldering. Doctor Dave can make anything look new again!
In his free time, Dave enjoys biking, running, and golf.

Dave Holzhammer

Contact Information:

E-mail: dholzhammer@westmusic.com
Phone: (319) 351-2000 x1257

 

Bryce Bernard

Bryce BernardBryce Bernard, from Dallas Center, IA, plays clarinet, saxophone and guitar. A recent graduate of the Minnesota State College Southeast Technical in Red Wing, he is working in our Coralville store on woodwinds and brass, and is happy to be at West Music. In his free time, Bryce enjoys singing, biking, movies and writing music.

Contact Information:

E-mail: bbernard@westmusic.com
Phone: (319) 351-2000 x1256

 

Jeff Wilson

Jeff WilsonJeff repairs violins, violas, cellos, and string bass. He also does bow work, including rehairing.

He apprenticed into the position, and has been repairing orchestral string instruments for West Music since 2000.

Contact Information:

E-mail: jwilson@westmusic.com
Phone: (319) 351-2000 x1257

 

Kevin Halbrooks

Kevin HalbrooksKevin is a luthier in Coralville. He graduated from Minnesota State Technical College with degrees in violin repair and guitar repair/construction with certification in advanced finishing and electric construction. He worked for the Amati Violin Shop in Houston, Texas before joining the West Music team.

He is a local builder with an interest in violin and viola construction with several models now in construction.

Kevin Halbrooks

Contact Information:

E-mail: khalbrooks@westmusic.com
Phone: (319) 351-2000 x1259

Marion, Iowa Band and Orchestra Instrument Repair

Peter Hart

Peter HartPeter has repaired band instruments at West Music since 1991. He earned his BM in saxophone performance from the University of Wisconsin Madison in 1980 and his MM from the Eastman School of Music in Rochester New York in 1982. In 1986, he received his Band Instrument Repair degree at Red Wing in Minnesota.

In addition to his duties at West Music, Peter teaches saxophone through the Cedar Rapids Symphony School and plays professionally with the Iowa Vanguard Jazz Collective, Funk Stop, the Rod Pierson Big Band, Thelonious Assault, the Manny Lopez Big Band and the Dennis McPartland Schoolhouse Jazz Band.

Peter Hart

Contact Information:

E-mail: phart@westmusic.com
Phone: (319) 377-9100 x5111

 

Tom Bielefeldt

Tom BielefeldtTom has been repairing and setting up stringed instruments professionally since 1985. His education, training, and experience are second to none in the area. With extensive experience in guitar and bass electronics, Tom specializes in custom set-ups, as well as repairing all structural and mechanical aspects of all stringed instruments.

Tom Bielefeldt is a veteran expert in the field of orchestral string repair. He has been setting up, repairing, and refurbishing violins for 28 years. His education, training, and experience are second to none in the area.

Tom has a degree from the University of Wisconsin in commercial music and jazz performance and has completed certification in repair at Minnesota State Tech College/Red Wing. He belongs to the Guild of American Luthiers, as well as having extensive experience in electronics.

Tom Bielefeldt

Contact Information:

E-mail: tbielefeldt@westmusic.com
Phone: (319) 377-9100 x5114

 

Mallory Sharp

Mallory SharpMallory is a 2011 graduate of the Band Instrument Repair program at Minnesota State College-Southeast Technical in Red Wing, Minnesota. She has been doing repair since graduating, and has been with West Music since 2014.

Prior to repair, Mallory graduated from the University of Iowa in 2006 and taught band for 4 years before going to repair school.

In her free time, Mallory enjoys cooking, biking, reading, playing bassoon, and watching TV.

Contact Information:

E-mail: msharp@westmusic.com
Phone: (319) 377-9100 x5111

Cedar Falls, Iowa Band and Orchestra Instrument Repair

Tim Oldre

Tim OldreTim is a 2005 graduate from Northwestern College with a Bachelor degree in music. Tim is also a 2006 graduate from Minnesota State Technical College with a degree in instrument repair.

Tim repairs band instruments in Cedar Falls with an emphasis on brass instruments.

As a trombone and tuba player, Tim has kept active in the community playing his horns. Tim is also active in his church helping with the sound system.

Tim Oldre

Contact Information:

E-mail: toldre@westmusic.com
Phone: (319) 277-1000 x4106

 

Jay Ramsey

Jay RamseyJay is a Cedar Falls repair technician. He's a 2003 graduate of Minnesota State College - Southeast Technical in Red Wing Minnesota. He also holds a degree in music education from the University of Northern Iowa.

Jay repairs non-string band instruments of all types. He's been with West Music since 2005.

Jay enjoys playing saxophone and clarinet with various groups and shows in eastern Iowa.

Jay Ramsey

Contact Information:

E-mail: jramsey@westmusic.com
Phone: (319) 277-1000 x4106

Moline, Illinois Band and Orchestra Instrument Repair

Andrew Ross

Andrew RossAndrew is qualified to work on brass, woodwinds, strings and percussion. He attended Minnesota State College-Southeast Tech (Red Wing). After graduation in 2009 he worked as a repair tech for Sam Ash Music in New York City.

As a drummer he is a rare gem in the brass and wind repair world.

Contact Information:

E-mail: aross@westmusic.com
Phone: (309) 764-9300 x2120

 

Kim Saito

Kim SaitoKim is the instrument repair specialist at our Moline, IL location. She has extensive training in repairs on all woodwind and brass instruments. In addition, her specialty is repairing and regulating professional handmade flutes in collaboration with West Music Company's Flute Authority team. Kim also repairs orchestral string instruments.

She graduated from Minnesota State College - Southeast Technical, in Red Wing, Minnesota in 2006, and also graduated from Iowa State University in 2005 with her Bachelor of Arts in Music. Her main performance instrument is the clarinet.

Kim takes great pride in the quality of her repairs, and she understands that a perfect performance can only be achieved with a well regulated, well playing instrument.

Contact Information:

E-mail: ksaito@westmusic.com
Phone: (309) 764-9300 x2108

Dubuque, Iowa Band and Orchestra Instrument Repair

Derek Combs

Derek Combs

Derek has been repairing in Dubuque with Kephart's Music Center and then Kephart - West Music since 2003. He graduated in 2003 from Western Iowa Technical College in Sioux City, Iowa with an A.A.S. degree in Band Instrument Repair Technology. Derek is qualified to repair and restore all brass, woodwind, double reed, and percussion instruments.

In his spare time he plays drums, and volunteers in his community with the Dubuque Jaycees.

Contact Information:

E-mail: dcombs@westmusic.com
Phone: (563) 583-7333 x5109

Ben Schildgen

Ben SchildgenBen handles woodwind and brass repair on all makes and models at Kephart - West Music in Dubuque.

He's a 1985 graduate of Minnesota State College - Southeast Technical in Red Wing Minnesota and has been with West Music since 2003.

He likes hunting and fishing, other outdoor activities, and spending time with family.

Ben Schildgen

Contact Information:

E-mail: bschildgen@westmusic.com
Phone: (563) 583-7333 x5109

Customer Comments

Received all 5's for satisfaction of work and was rated Excellent.
"Super work! Fast and courteous. Thanks a bunch."
--Deb S.


Received all 5's for satisfaction of work and was rated Excellent.
"Mark Fiagle has always been above and beyond in his workmanship and customer service."
--Kim M.


"One of the biggest reasons we keep coming back is because of the excellent service we receive from Greg...I can't tell you how valuable this service is to us."
--Linda L.


Received all 5's for satisfaction of work and was rated Excellent.
"I'm really happy with the quality of this repair - I'm not sure I could have this repair done elsewhere."
--Laura L.


Received all 5's for satisfaction of work and was rated Excellent.
"Dave Holzhammer always does excellent work with my tuba and is always very easy to work with and accommodating to my schedule."
--Michael H.




McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
Buy BoardAdopt a ClassroomReverbClass WalletEbay
NAMM Believe in MusicNational Association for Music EducationNAMM Top DealersMusic Inc Mag Retail Excellence AwardHoopla Now Four Time WinnerIowa's Creative Cooridor
Current DMA Code: '501'