Maintenance and Repair
West Music is home to the Midwest's largest and most experienced repair team. Our professional technicians provide superior repair work with a helpful and courteous demeanor - all at affordable rates!
Come check out one of our 5 convenient repair locations throughout Eastern Iowa and Western Illinois. Our staff of thirteen full-time technicians have a wealth of experience and would happy to help you. If you're having any problems with your instrument, bring it into one of our repair shops or give us a call.
*Please note that West Music provides fully-covered warranty repair work for instruments purchased through West Music. When providing warranty work for instruments purchased elsewhere, there will be an additional fee attached to cover records searches.
Band & Orchestra | Fretted Instruments | Electronics
Band & Orchestra Instrument Repair
Mark Fiagle
Mark has been with West Music since 1986. He specializes in saxophone, flute and bassoon repair and is qualified to work on all brands of Woodwind instruments.
He graduated from the University of Iowa in 1981 with a degree in Music Performance and attended Red Wing Vo-Tech in 1985-86, where he gathered experience working on both woodwind and brass instruments.
Mark enjoys traveling with his family, as well as volunteering at his church.
Contact Information:
E-mail: mfiagle@westmusic.com
Phone: (319) 351-2000 x1251
Peter Hart
Peter has repaired band instruments at West Music since 1991. He earned his BM in saxophone performance from the University of Wisconsin Madison in 1980 and his MM from the Eastman School of Music in Rochester New York in 1982. In 1986, he received his Band Instrument Repair degree at Red Wing in Minnesota.
In addition to his duties at West Music, Peter teaches saxophone through the Cedar Rapids Symphony School and plays professionally with the Iowa Vanguard Jazz Collective, Funk Stop, the Rod Pierson Big Band, Thelonious Assault, the Manny Lopez Big Band and the Dennis McPartland Schoolhouse Jazz Band.
Contact Information:
E-mail: phart@westmusic.com
Phone: (319) 377-9100 x5111
Greg Hendrickson
Greg has been repairing brass and woodwind instruments at the Ottumwa West Music location since 2000.
He's a 1998 graduate of the Band Instrument Repair program at Red Wing, MN and also holds a Bachelor of Commerce degree from the Univesity of Saskatchewan. Greg is very active in the Ottumwa community as President of the Ottumwa Civic Music Association, and serves on the boards for the Ottumwa Municipal Band and the Southeast Iowa Symphony Orchestra.
Greg is an active performer on the tuba and enjoys performing with many ensembles all around eastern Iowa. Since 2002 Greg has led the "Lowly Brass" tuba/euphonium ensemble - Ottumwa's most prominent and versatile chamber ensemble.
Contact Information:
E-mail: ghendrickson@westmusic.com
Phone: (641) 682-8033 x3113
Tim Oldre
Tim is a 2005 graduate from Northwestern College with a Bachelor degree in music. Tim is also a 2006 graduate from Minnesota State Technical College with a degree in instrument repair.
Tim repairs band instruments in Cedar Falls with an emphasis on brass instruments.
As a trombone and tuba player, Tim has kept active in the community playing his horns. Tim is also active in his church helping with the sound system.
Contact Information:
E-mail: toldre@westmusic.com
Phone: (319) 277-1000 x4106
Jay Ramsey
Jay is a Cedar Falls repair technician. He's a 2003 graduate of Minnesota State College - Southeast Technical in Red Wing Minnesota. He also holds a degree in music education from the University of Northern Iowa.
Jay repairs non-string band instruments of all types. He's been with West Music since 2005.
Jay enjoys playing saxophone and clarinet with various groups and shows in eastern Iowa.
Contact Information:
E-mail: jramsey@westmusic.com
Phone: (319) 277-1000 x4106
Kim Saito
Kim is the instrument repair specialist in our Moline, IL location. She has extensive training in repairs on all woodwind and brass instruments. In addition, her specialty is repairing and regulating professional handmade flutes in collaboration with West Music Company's Flute Authority team. Kim also repairs orchestral string instruments.
She graduated from Minnesota State College - Southeast Technical, in Red Wing, Minnesota in 2006, and also graduated from Iowa State University in 2005 with her Bachelor of Arts in Music. Her main performance instrument is the clarinet.
Kim takes great pride in the quality of her repairs, and understands that a perfect performance can only be achieved with a well regulated, well playing instrument.
Contact Information:
E-mail: ksaito@westmusic.com
Phone: (309) 764-9300 x2108
Ben Schildgen
Ben handles woodwind and brass repair on all makes and models.
He's a 1985 graduate of Minnesota State College - Southeast Technical in Red Wing Minnesota and has been with West Music since 2003.
He likes hunting and fishing, other outdoor activities, and spending time with family.
Contact Information:
E-mail: bschildgen@westmusic.com
Phone: (319) 377-9100 x5109
Andy Taylor
Andy has been trained on all woodwind and brass instruments and specializes in woodwinds, clarinets, oboes, flutes, and piccolos.
He graduated from Minnesota State College - Southeast Technical in Red Wing Minnesota in 1995, and has been at West Music ever since.
He's had a number of memorable "repair moments," including an emergency repair for the Lincoln Center jazz band.
Contact Information:
E-mail: ataylor@westmusic.com
Phone: (319) 351-2000 x1252
Jeff Wilson
Jeff repairs violins, violas, cellos, and string bass. He also does bow work, including rehairing.
He apprenticed into the position, and has been repairing orchestral string instruments for West Music since 2000.
Contact Information:
E-mail: jwilson@westmusic.com
Phone: (319) 351-2000 x1257
Kevin Halbrooks
Kevin is a luthier in Coralville. He graduated from Minnesota State Technical College with degrees in violin repair and guitar repair/construction with certification in advanced finishing and electric construction. He worked for the Amati Violin Shop in Houston, Texas before joining the West Music team.
He is a local builder with an interest in violin and viola construction with several models now in construction.
Contact Information:
E-mail: khalbrooks@westmusic.com
Phone: (319) 351-2000 x1259
Fretted Instrument Repair
Tom Bielefeldt
Tom repairs ALL guitars and bass guitars, both repairs and set-ups at all levels; repairs and set-up of banjos (4-,5-, and 6- string), mandolins, ukuleles, and the entire string orchestral family (violin, viola, cello, and bass). He's certified for warranty on Yamaha, Gibson/Epiphone, Martin, Taylor, Fender/Squier, Jackson, Charvel, Gretsch, Tacoma, Guild, Takamine, Ovation, Peavey, Seagull, Larrivee, Ibanez, Benedetto, Olympia, Alvarez, Cort, Dean, Godin, Hamer, Schecter, Ltd, Esp and Washburn. Also, he's done special warranty repairs for Galiger guitars, Eastman, Paul Reed Smith, Carvin, Olson, D'aquisto, D'Angelico, Breedlove, Kramer, G&L, Modulus, Music Man, Parker, Rickenbacker, Steinberger, Tom Anderson, and Valley Arts. He's also certified for the Buzz Feiten Tuning System retrofitter and set-up station. In addition, he's certified on Yamaha, Steinway, Baldwin, Kawai, and Young Chang piano cabinet repair.
Tom has a degree in Commercial Music with a Jazz Guitar Performance emphasis, and repair/luthier school training. He's been doing this work professionally since 1985 and for friends and family since 1978. With the help of his dad, he built his first guitar in 1978. He plays professionally in two local groups: Me and Rosie B (4 piece band), and Scotch and Soda (a duo with his wife), and occassionally performs with a jazz group in La Crosse, WI. He's been playing guitar since he was six years old and professionally for over 34 years.
Contact Information:
E-mail: tbielefeldt@westmusic.com
Phone: (319) 377-9100 x5114
Electronic Repair
SERVICE & REPAIR
West Music Company is here to help you with all of your electronic repair needs. We service music products including amplifiers, speakers, keyboards, digital pianos, effects pedals, and more. We keep a large number of parts in stock for our customer's repairs and generally provide estimates within 7-10 business days. We do not provide repairs on organs, as parts and service information are often difficult to acquire.
RATES
Our shop rate is $65/hour with a 1 hour minimum. Estimates that are not approved are assessed a $40 fee to cover our time spent diagnosing the repair. We offer a "next on bench" option for an additional $65. All payments are due at the time of pickup.
WARRANTY WORK
We are authorized to complete warranty repairs for Fender, Peavey, Roland, Tascam, and Yamaha. Please check the specifics of your warranty before dropping your repair off at one of our stores. All warranty repairs must include a copy of the original sales receipt. Any warranty repairs that were not purchased from West Music will be charged a $65 warranty processing fee.
GUARANTEE
We guarantee labor and parts for 30 days after the date of repair. This warranty is limited to repairs performed under normal conditions.
Looking for a handy guide for diagnosing your electronic gear? Click HERE to read a handy guide, and to determine if you need to bring it into our shop.
Feel free to contact us at electronicrepair@westmusic.com or to drop off your repair at any of the locations (with the exception of our Urbandale store). Please note that all electronic repairs will be transferred to our Coralville location for diagnosis.
Gavin Wright
Gavin is a certified electronic specialist and authorized by Behringer, Fender, Peavey, Roland, Tascam, Teac and Yamaha to provide warranty repairs. He has recently worked on Aiwa, AKG, Alesis, Allen & Heath, American, Audio, American DJ, Ampeg, Anchor Audio, Atlas Sound, Audio Technica, Behringer, B&W, Bogen, Bose, Boss, Bugera, Cambridge Soundworks, Carvin, Casio, Countryman, Crate, Crown, Dell, Denon, Digitech, Dunlop, Fender, Electrovoice, Genz-Benz, Hart, Hartke, Ibanez, JBL, JVC, Kawai, Korg, Kurzweil, Kustom, Lectrosonics, M-audio, Mackie, Marshall, Martin-Roland, Megavox, Mesa-Boogie, Onkyo, Peavey, QSC, Randall, Roland, Sennheiser, Shure, SKB, Sony, Stanton, Sunn, Suzuki, SWR, Tascam, Teac, Technics, Traynor, VocoPro, VOX, Yamaha and Yorkville.
In addition to his electronics background Gavin also has a degree in Music Composition and Theory. He plays tuba, piano, guitar, and bass as well as a handful of other unique instruments. When Gavin is not repairing electronics he is often providing professional concert recordings for local musicians and ensembles or working in his home studio on new compositions. You can feel confident knowing that he has the knowledge and ear to make your electronics work and sound the way they were intended.
Contact Information:
E-mail: gwright@westmusic.com
Phone: (319) 351-2000 x1255
Customer Comments
Received all 5’s for satisfaction of work and was rated Excellent.
“Tom is absolutely fantastic! He has done many projects for me.” --Don S.
Received all 5’s for satisfaction of work and rated Excellent. --Becky B.
Received all 5’s for satisfaction of work and rated Excellent.
“Tom did an excellent job of repairing my Strat and finished ahead of schedule so I could take it out of town with me!!! Thanks Tom!” --Jim Y.
Received all A’s for customer service.
“Very friendly sales personnel.” --Robert H.
